Older & Vulnerable Adult Services

About the Program

Since 1987 Family and Community Services has been administering Monroe County’s EISEP collaboration. This is a state and county funded service to help people stay at home and avoid needing to use Medicaid by premature moves to a higher level of care. It provides case management and subsidized home care and other services to help the older person stay independent in the community. The EISEP Community Collaboration has case managers at four different sites - Catholic Charities Family and Community Services, Urban League of Rochester, Lifespan, and Jewish Family Service. Our county is fortunate to have the support of the United Way of Rochester to offer these very special services to our older and vulnerable adults.

What the Program Offers

Case Management, Subsidized Personal Care/Housekeeping aide service, and other possible supports such as subsidized Social Adult Day Care, PERS units, home delivered meals, home repairs etc.

Eligibility criteria

Individual must be over the age of 60 and living in Monroe County. He/she cannot be eligible for Medicaid and must have a functional need for assistance with activities of daily living (bathing, meal prep, laundry, housekeeping, dressing, mobility).

Intake Process

Call (585) 262-7060 to speak to our Intake Coordinator if you or someone you know might benefit from these services. Please note: this is a voluntary service so the senior must be willing to accept the help.

If you are not sure which type of service you need or if you are covered with Medicaid, then please contact NYConnect (585) 325-2800 for information.

Program Cost

No charge for the case management but the subsidy for the direct services is based on a person’s monthly income. A state-wide formula determines the cost share. About 60% of our participants end up being donation based and do not have to pay a fee for the in-home supports. A person only has to share their financial information if they want to use the subsidy.

About the Program

STAR has been in existence for over 20 years providing transportation and other supports to older adults in Monroe County. It uses paid Specialists and trained volunteers to help people to remain independent in their homes.

What the Program Offers

Transportation to medical appointments, grocery shopping, and other essential errands. Shopping can include shopping with the participant and/or shopping for the person. Other supports include the arrangement of friendly visiting, phone reassurance, referrals to other community resources, and a membership option called Homeworks that provides low-cost home maintenance/repair support.

Eligibility criteria

Over age 60, live in Monroe County and have a need for the assistance.

Intake Process

To register call (585) 262-7050. You will receive an intake packet in the mail and will need to return the signed paperwork. After the consent has been returned you can begin using the transportation service and a driver will be assigned to you. Requests for rides should be made 5 days in advance.

*IF you are not sure which transportation service is the best fit for you then please contact NYConnect (585) 325-2800. The Mobility Specialist will review with you your options and help to connect you to the best transportation service for your situation.

Program Cost

Clients are identified as a Fee or Donation participant at intake based on their monthly income.

Donation clients will be asked for a voluntary donation at the time of service.

Fee clients pay $10 per one way trip, $13 for a short round trip (under 10 miles), $17 for a round trip (11-30 miles) and $20 for a round trip more than 30 miles.

About the Program

Family and Community Services serves as the trustee for our clients who do not have the natural support or family to serve in that capacity. Our Trustee Services program provides vulnerable clients with the support they need for managing their supplemental needs and basic irrevocable trusts.

What the Program Offers

We offer nearly 20 years of experience providing culturally competent staff to support trustee recipients. Our organization utilizes the money according to the established goals of the trust, while keeping our client’s best interest in mind. Spanish speaking staff is available to assist when needed.

We do not establish trusts; however, we accept the responsibility of the trustee appointment. The individual will need to employ a lawyer to organize the legal paperwork.

We do not administer pooled trusts; if that is needed, we recommend our partner Balanced Care. Visit Balanced Care to learn more.

Eligibility criteria

Eligibility is on a case-by-case basis. The trust must be reviewed by our CFO and Trustee Services Team before we accept the appointment.

Intake Process

Contact our Trustee Services program at (585) 546-7220 x4099 to set up a review of your trust or situation and discuss the next steps.

Program Cost

CCFCS charges a reasonable one-time administrative fee for the opening and closing of the trust account, as well as an annual trust fee determined by the Surrogate Courts Regulation #2309. This fee is based on a percentage of the transactions and value of the assets.

Guardianship

Family and Community Services is appointed as guardian through the court system. In this role, we partner with Monroe County and Adult Protective Services to support the most vulnerable adults who are at risk of being exploited.