Our Outpatient Services

About Restart Outpatient Program

Ultimately, the desire and commitment to make necessary lifestyle changes to overcome addiction has to be stronger than the desire to keep up with the habit of abusing alcohol and/or drugs, for addiction recovery to even be an option.

Here’s where it begins…

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What the Program Offers

A variety of services are available to all clients participating in treatment at Restart. These include:

• Comprehensive evaluation for chemical dependency and co-occurring mental health and substance use disorders
• Individual, group and family treatment
• Specialized treatment tracks in Spanish for co-occurring treatment, phase 1 stabilization group, outpatient treatment, relapse prevention treatment and day rehabilitation services
• Integrated treatment for mental health and chemical dependency treatment
• Integrated trauma treatment
• Medication assisted treatment using Suboxone
• Pre-GED educational sessions
• Onsite access to a variety of support groups such as NA and AA
• Peer led recovery support groups
• Onsite TB testing – Restart medical staff
• Onsite hepatitis vaccinations through the Monroe County Health Department
• Onsite HIV testing and counseling through Trillium Health
• Mental health evaluation and medication management in collaboration with Family and Community Services's Co-occurring Mental Health Clinic
• Collaboration with the Rochester City mental health and drug courts

Eligibility criteria

Our Outpatient Clinic serves adults 18 years and older with a history of substance use problems or a co-occurring mental health and substance use problem in addition to their family members.

Intake Process and Forms

Thank you for your consideration of Catholic Charities Family and Community Services! Below is the intake packet for both our Mental Health Clinic and our Restart Outpatient Clinic. In an effort to expedite the intake process, please fill out these forms and bring them with you to our Open Access Evaluation hours. Please bring your insurance card and a photo ID.

• Download our complete intake packet of information and forms.
• Some forms are available in Spanish! Click here to view. During Open Access hours we will connect you with a Spanish speaking clinician.

Restart Chemical Dependency Open Access Hours (79 N Clinton Ave., Rochester, NY 14604):
Monday to Friday, 8:30am – 12:00pm

If you have any questions, please contact our intake department at (585) 262-7000.

Program Cost

The Program primarily utilizes Medicaid, Family Health Plus, other private health insurance coverage and if ineligible for any other insurance has the option to allow for sliding fee scale payment. Benefit assistance is provided by the program for clients who need to obtain resources.

Family and Community Services is committed to serving all who need our support. We do not deny services based on race, color, age, gender or gender identity, national origin, religion, disability, sexual orientation or inability to pay. In this role, we work collaboratively across the team of client, clinical provider, case manager and financial team to ensure there is an appropriate program for payment. These are the current program payers who are aligned with our program offerings.

Información sobre los programas

Los programas les dan servicios a clientes latinos de 18 años de edad o mayores y a sus familias, los cuales pueden estar enfrentando situaciones relacionadas con la dependencia o abuso químico y problemas co-ocurrentes de salud mental. El programa le proporciona servicios a una clientela diversa, esto incluye: individuos monolingües en español, personas escasamente bilingües, y a aquellos que son completamente bilingües. El programa no solo ofrece muchas actividades para apoyar los valores culturales de la diversa población latina a la que se le da servicio, sino que también maneja los desafíos que se presentan al abordar el tema de la adicción dentro del contexto de sus propias comunidades y familias. El programa también atiende en español a clientes con trastornos co-ocurrentes a través de servicios de grupo especializado tanto a nivel clínico como de rehabilitación.

La Clínica Ambulatoria de Restart y la Rehabilitación Ambulatoria de Restart ofrecen evaluación y tratamiento a clientes con antecedentes de problemas de consumo de sustancias. Estamos comprometidos a proporcionar la más alta calidad de atención a todas las personas que buscan un servicio ambulatorio de ayuda para la dependencia química y proporcionar servicios de una manera holística, tratando los diferentes problemas de vida que impactan en la recuperación de nuestros clientes.

La Rehabilitación Ambulatoria de Restart es para clientes a los cuales se les dificulta desarrollar habilidades claves para vivir, personas que tienen condiciones serias de salud, carecen de apoyo social adecuado y que se pueden beneficiar de un programa más intensivo de cinco días. Este es el único programa en el condado que proporciona este nivel de atención.

Ambos programas están diseñados para proporcionar tratamiento a las personas en cualquier etapa de la recuperación y para la preparación a entrar en el tratamiento. El programa utiliza un enfoque motivacional para ayudar a los clientes a entender los beneficios si deciden cambiar su consumo actual de sustancias y participar en un plan de tratamiento diseñado individualmente. El programa ofrece una gama de servicios para satisfacer las necesidades especializadas de nuestros clientes, concentrándose en las necesidades específicas de género y las fases de tratamiento desde la estabilización hasta la prevención de recaídas. Además del tratamiento, el programa también proporciona conexión a servicios esenciales que ofrecen los manejadores de casos para clientes con necesidades a otros apoyos comunitarios tales como vivienda, cuidado de los niños, servicios médicos, etc.

El programa ofrece:

• Seguimientos de tratamiento especializado en español para el tratamiento co-ocurrente, grupo de estabilización fase 1, tratamiento ambulatorio, tratamiento de prevención de recaídas y servicios de rehabilitación diurna
• Evaluación comprensiva de la dependencia química y los trastornos co-ocurrentes de salud mental y de consumo de sustancias
• Tratamiento individual, grupal y de familia
• Seguimientos de tratamiento especializado en español para el tratamiento co-ocurrente, grupo de estabilización fase 1, tratamiento ambulatorio, tratamiento de prevención de recaídas y servicios de rehabilitación diurna
• Tratamiento integrado para la salud mental y el tratamiento de dependencia química
• Tratamiento integrado de trauma
• Tratamiento asistido por medicamentos usando Suboxone
• Sesiones de educación previas para el GED
• Acceso en nuestra ubicación a una variedad de grupos de apoyo tales como NA y AA
• Grupos de apoyo y recuperación dirigidos por compañeros
• Pruebas de TB en nuestra ubicación – Personal médico de Restart
• Vacunas de hepatitis en nuestra ubicación a través del Departamento de Salud del condado de Monroe
• Pruebas de HIV en nuestra ubicación y consejería a través de Trillium Health
• Evaluación de salud mental y el manejo de medicamentos en colaboración con la Clínica de Salud Mental de Co-ocurrencia del CFC
• Colaboración con los tribunales de salud mental y drogas de la ciudad de Rochester

Criterios de Elegibilidad

El programa latino para pacientes ambulatorios sirve a adultos mayores de 18 años que tienen antecedentes de problemas de consumo de sustancias o un problema de salud mental y consumo de sustancia co-ocurrente. Además, el programa proporciona ayuda a los miembros de la familia.

Proceso de Admisión

Para información o citas contacte la Oficina de Admisión de Restart . Nuestras oficinas se encuentran ubicadas en la 79 N Clinton Ave., Rochester, NY 14604.

Costo del programa

El programa utiliza primordialmente Medicaid, Family Health Plus y cualquier otra cobertura de Seguro de salud privada. En el caso de no ser elegible para cualquier otro seguro, entonces tiene la opción de utilizar la escala gradual de auto pago de cuota. El programa ofrece asistencia de beneficios para los clientes que necesiten recursos.

Our Program Offers

• Mental Health Counseling
• Psychotherapy and Psychiatric Evaluations
• Medication Management
• Addiction Services for all struggling with drugs and alcohol use
• Gambling treatment (CCFCS is the only licensed outpatient provider in Monroe County)
• Individual and Group treatment, both in -person or virtually

Our certified clinic offers services In Person, via Tele-health and on Zoom.^*

Our staff includes Licensed Social Workers, Licensed Mental Health Counselors, Psychiatric Nurse Practitioners, and Board-Certified Psychiatrists.

^*Tele-psychiatry services are supported by a grant from the Greater Rochester Health Foundation

Eligibility criteria

We provide services to anyone age 5 and above who is struggling with Mental Health symptoms. Services also available for clients with co-occurring chemical dependency and mental illness.

Intake Process and Forms

Thank you for your consideration of Catholic Charities Family and Community Services! We can now process intake evaluations over the phone. Please contact us at (585) 262-7000, or visit us during Open Access hours.

Mental Health Open Access Hours (79 N Clinton Ave., Rochester, NY 14604):
Monday to Friday, 8:30am – 12:00pm

For referrals: below is the intake packet for both our Mental Health Clinic and our Restart Outpatient Clinic. In an effort to expedite the intake process, please fill out these forms and have your client bring them during our Open Access Evaluation hours, or have them available when calling us.

• Download our complete intake packet of information and forms.
• Some forms are available in Spanish! Click here to view. During Open Access hours we will connect you with a Spanish speaking clinician.

When visiting us in person, please bring your insurance card and a photo ID. If you have any questions, please contact our intake department at (585) 262-7000.

Resources

Family and Community Services is committed to serving all who need our support. We do not deny services based on race, color, age, gender or gender identity, national origin, religion, disability, sexual orientation or inability to pay. Discounts are available based on family size and income. These are the current program payers who are aligned with our program offerings.

About the Program

For over 15 years, Restart has provided specialized treatment services for clients with co-occurring mental health and substance abuse disorders. The Program continues to provide services to clients with co-occurring mental health and chemical dependency disorders in both English and Spanish in a specialized integrated group setting.

The clinical teams assist clients to manage their dual disorders through the support of an integrated team of staff from the mental health clinic and the chemical dependency clinic. Information related to addiction, relapse prevention, medication management and recovery from chemical dependency and mental health disorders is shared in group and individual settings. Program is staffed by clinicians with background in mental health and chemical dependency and utilizes case management support to assist clients with concrete basic needs whenever necessary.

Eligibility criteria

The Outpatient Clinic serves adults 18 years and older with a history of a co-occurring mental health and substance use problem in addition to their family members.

Intake Process

We make every effort to engage with our clients where they need to begin. Please refer to the Contact Information on this page for our Open Access Hours. Or, for other information or to schedule an appointment, please contact the Restart Intake Office at (585) 262-7000. Our offices are located at 79 N Clinton Ave., Rochester, NY 14604.

About the Program

Our Restart’s Outpatient Gambling Treatment Services are designed to enable and support individualized recovery from gambling addiction or a gambling and substance use problem.

The goals of our program include:

• Establish and maintain abstinence from gambling
• Create a support system that reinforces a gambling-free lifestyle
• Develop new problem-solving and coping skills
• Engage in healthy communication and functioning within the family
• Integrate Mental Health Treatment and Medication support as needed

What the Program Offers

Through a range of individual, group and family sessions, clients can receive:

• Problem gambling education
• Individualized goal setting to address personal triggers to gamble
• Strategies toward the attainment of long-term abstinence
• Financial and debt management support
• Family counseling to assist the family in understanding gambling addiction and the change process.

Co-occurring Substance Use and Gambling Treatment Groups occur during the day on Monday and Thursday.

Gambling only Treatment Groups will occur in the evenings on Monday and Thursday.

Individual and Family Sessions are arranged based on individual schedules.

Gamblers Anonymous support will be available on site.

Eligibility criteria

This program is only accessible to Harp eligible members of a health home, with a Care manager to refer them to the programs we provide.

Program Cost and Selection Process

Family and Community Services contracts with most commercial and Medicaid Managed Care insurance providers. Coverage for Gambling Treatment Services is covered under most outpatient benefits plans. A sliding fee scale is available if an individual is not eligible for insurance coverage.

Intake Process

Contact our Intake Office at for a Gambling Specific Assessment. We will assist each individual to identify their needs and coordinate with other community agencies as needed.