About the Program
Our shelter program consists of Emergency Shelters and Permanent Supportive Housing programs. Family and Community Services serves Monroe
County residents, both individuals and families, who are homeless.
As the largest provider of Emergency Housing in Monroe County, over 3,000 people are
sheltered in 3 locations annually
- 28% are children,
- 53% of all clients were transitioned to permanent housing
What the Program Offers
Our three emergency shelters offer a client-focused approach that provides individualized case management
and supportive counseling to break the cycle of homelessness and stabilize clients’ lives:
- Francis Center, for men
- Sanctuary House, for women and women with children, and
- Place of Hope, for single women, women with children, and intact families
Residents receive the following services:
- Safe and secure overnight accommodations
- Three-square meals a day; all residences with children are provided nutritious meals, as monitored by the Children Adult Care Feeding Program (CACFP), which provide high quality protein sources such as milk, low fat dairy products, and lean meats as well as fruits, vegetables and multi-grain products
- Individualized case management services that include intake/assessment service planning, information/referral and follow-up
- Alcohol/substance abuse and mental health referral
- On-site drug and alcohol education, literacy training, employability assessments, and other services as needed
- Housing assistance
Anyone who is currently homeless or at risk of being homeless, and is in need of emergency housing must go in
person to the Monroe County Department of Human Services (DHS) at 691 St. Paul Street to be assessed for placement.
The DHS “after hours” information line is (585) 442-1742 for after hours placement.
2-1-1/LIFELINE is a Mission Program of Goodwill of the Finger Lakes. Anyone in crisis
can call 2 -1 -1 / LIFELINE for tele-counseling and Information/Referral. In addition to their other services, they provide referral information
to DHS, or in immediate situations assist with advocacy.
Referrals for emergency and transitional housing are received from Monroe County Department of Human Services
(DHS), Willow Domestic Violence Center (formerly Alternatives for Battered Women/ABW), Salvation Army, Monroe
County Re-Entry Task Force, NY State Department of Corrections and Community Supervision (DOCCS), hospitals,
community agencies, police departments, self-referrals and others. Clients must be homeless or at risk of homelessness.
Intakes are performed on site after arriving at the shelter. Client is welcomed, and offered food,
a tour and bed arrangements. Immediately following, the client is given house rules and expectations,
and is then introduced to the case manager for additional follow-up.
Client is offered food, a tour and bed arrangements. Immediately following, the client is given house rules
and expectations, which is then forwarded to case management for additional follow-up.
There is no cost to the client for emergency shelter if placed by DHS. Self-referrals and referrals from another
program are considered on a case by case basis, and the fee is based on a sliding scale as appropriate.