Contact Information

Contact Info Reach out to us and we’ll respond as soon as we can

Catholic Charities Family and Community Services Administrative Offices

Finger Lakes Regional Office

Programs and Services

Care Coordination, Intellectual and Developmental Disabilities, and Supportive Services:

Behavioral Health, Housing and Stabilization, Family Prosperity and Refugee & Immigration Services:

Additional Contact Information

For Emergency Referral:

Anyone who is currently homeless or at risk of being homeless, and is in need of emergency housing must go in person to the Monroe County Department of Human Services (DHS) at 691 St. Paul Street to be assessed for placement. The DHS “after hours” information line is (585) 442-1742 for after hours placement.


For Information during the COVID19 state of emergency:

Monroe County has created a resource page to provide any changes in the benefit application process and notices for emergency benefits that may be available to help you during this time. Learn more at the Monroe County Website.

Other expert sources of information include:

Walk-in Information:

  • Immigration Assistance
    Weekly walk-in hours are currently suspended, but we are seeing clients for urgent matters by appointment only. Clients may call (585) 546-7220 x4628 for assistance.
  • Chemical Dependency / Restart Outpatient Clinics
    79 North Clinton Avenue: Walk-in hours are Tuesday to Thursday, 8:30am – 12:00pm. All are welcome to call (585) 262-7000 to make an intake appointment or for more information.
  • Mental Health Clinics and Integrated Services
    At this time, we are not accepting new clients. Please call our clinic at (585) 262-7000 for more information, and to be added to our wait list. Thank you.
  • Community Resource Services:
    At this time we are open for appointments only. Please call (585) 232-2050 for a phone appointment and directions to our location.

Who are we?

A quick overview of Family and Community Services

Employees & Volunteers
Walking with all who need us