Contact Information:
- Walk-in Hours:
Our office location is closed temporarily for walk-in meetings; please call us for an appointment.
- Phone:
(585) 232-2050
- Fax:
(585) 232-3352
Our office location is closed temporarily for walk-in meetings; please call us for an appointment.
(585) 232-2050
(585) 232-3352
Our Community Resource Services (CRS) addresses our client's emergency needs by offering comprehensive services to deal with client's immediate crisis as well as to offer services and resources to help them to gain and maintain self-sufficiency. Through case assessment, case managers are able to identify areas of need and assist clients in addressing these needs. Community Resource Services is centrally located and serves all of Monroe County, which allows for easy access to our program.
Our Emergency food and financial assistance program saw its largest year over year increase in clients, a 50% increase, and was the biggest program growth area of the entire agency. 48% were children.
This was in large part due to:
Our Community Resource Services (CRS) offers support for finding financial assistance and emergency rent programs. In addition, we provide short-term crisis intervention and case management.
CRS is often the first stop for individuals and families who do not know what to do next, due to issues such as loss of employment, denial of benefits, or food shortage in the home. Most services are at no cost for eligible clients, particularly those identifying as low income.*
Call (585) 232-2050 to schedule an appointment for a phone meeting, and to review any required paperwork or information that will be needed for your appointment.
*Most of our programs allow us to offer services at no or low cost to individuals whose household incomes fall below 80% of Area Median Income (AMI) as defined by the U.S. Department of Housing and Development (HUD). In 2020, those income levels are:
A quick overview of Family and Community Services
Please call (585) 232-2050 and leave a detailed message with your emergency and a team member will reach out within 1-2 business days.
Call 2-1-1 to start a new application
Call (585) 232-2050 to follow up on an existing application with us
Family and Community Services can help families and individuals who are behind in their rent, or in the middle of an eviction process. We provide:
If you have a low household income and are in immediate danger of eviction, homelessness, please call us to see how we can help. Assistance is available in Spanish. La asistencia estƔ disponible en espaƱol.
You may be eligible for this Emergency Rent Assistance program if you:
If you find you are not eligible for this program, but are facing eviction steps, you may be protected under a state or federal eviction moratorium and the āRight to Counsel Projectā which can prevent eviction under certain circumstances. Here are resources which may help you:
First, please gather these documents:
There are several documents you will need to provide. Please start gathering as much as you can ahead of time. Your case worker will tell you exactly what is needed for your unique situation.
Intake: Please call 2-1-1 to complete screening & receive a referral to an agency providing Rent assistance (you may be referred to CCFCS or another partner agency). Assistance is available in Spanish. La asistencia Ɣ disponible en espaƱol.
Case Work Appointment: Once you have completed Step 1, you will get an appointment with a caseworker at CCFCS or another agency providing eviction prevention assistance. They will help you develop a plan, review documentation, and let you know of any other requirements. This meeting can be done by phone or in person.
Decision: Once CCFCS has all the documentation; a decision will be made whether your request can be approved or denied. If approved, a Promise to Pay letter will be sent to the landlord. All payments will go to providers, not directly to clients.
āHi Kim, I am writing this to say thank you! You have truly been a blessing. You provided a ton of information as to things I could do to help my family: calling Spectrum cable to push my payment out, which I did; applying for HEAP which they ended up granting me $350 towards our back bill; pushing out our payments with our car; referring me to your friend at Fidelis for health insurance, which now my husband is added and does not have to pay through his job!
Also, helping us through this process of this rent grant. Being out of work for so long and not having income has been quite a struggle, but you definitely helped make our load a lot lighter. Thank you again for all your help. My family and I are extremely grateful for your help and support.ā
Our Case Managers, like Kim, are called to partner with people - especially the vulnerable and those facing poverty - to help them achieve their full human potential.
A quick overview of Family and Community Services
Nuestras oficinas se encuentran temporalmente cerradas para reuniones sin citas previas; favor de llamar para hacer una cita.
Marcar el 2-1-1 para empezar una aplicación nueva
Llamar al 585-232-2050 para el seguimiento de una aplicación existente con CFC
El Family and Community Services puede ayudar a familias e individuales que estƔn atrasados en la renta, o si estƔn envueltos en el proceso de desalojo. Ofrecemos:
Si tiene un ingreso de vivienda bajo y estƔ en peligro inmediato de desahucio o indigencia, favor de llamarnos para tratar de poder ayudarlo. Asistencia estƔ disponible en espaƱol.
Usted podrĆ” ser elegible para este programa de Asistencia para Renta de Emergencia si usted:
Si usted no es eligible para este programa, pero enfrenta los pasos de desalojo, es posible que estĆ© protegido bajo una moratoria de desalojo estatal o federal y por el āProyecto de Derecho a un Abogadoā, el cual puede prevenir el desalojo en determinadas circunstancias.
Lo siguiente son recursos que lo pueden ayudar:
Primeramente, recopile estos documentos:
Hay varios documentos que va a necesitar. Favor de empezar a juntarlos con bastante anticipación. Su trabajador social le informarÔ exactamente lo que necesite en su situación única.
Admisión: Por favor llame al 211 para completar su evaluación y ser referido a una agencia que proporcione asistencia con el alquiler. (Es posible que sea referido al CCFCS u otra agencia asociada.)
Cita con el Manejador de su Caso: Una vez que haya completado el Paso 1, recibirÔ una cita con un manejador de su caso del CCFCS u otra agencia que le provea asistencia para prevenir el desahucio. Ellos le ayudarÔn a desarrollar un plan, a revisar su documentación, y le dejarÔn saber si necesita otros requisitos. Esta cita puede ocurrir por teléfono o en persona.
Decisión: Una vez que el CCFCS tenga toda la documentación, se decidirÔ si su petición es aprobada o negada. Si es aprobada, se le mandarÔ a su propietario una carta de Promesa a Pagar. Todos los pagos se enviarÔn a los proveedores, y no directamente a los clientes.
Daremos una descripción rÔpida del Centro Católico para la Familia